International Shipping Policy
We are a USA based company and ship directly from our warehouse upstate New York. All international shipments will be via DHL-Express and should arrive after 3-4 days. (business days) As our shipping volume increases we will pass along any savings that we can get. We never make any money on shipping and handling. (we actually subsidize all of our international shipments, so no need to complain :) Shipping is expensive, but we are trying to do the best we can and are always looking for better shipping prices.
All international sales are final, we do not accept international returns.
All products on this web site are sold and priced in US dollars.
Items being shipped outside the United States could be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to.
The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. Barkworx Inc. is not responsible for any duties, taxes, or tariffs incurred by the importation of products into countries other than the United States.
The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
All shipping subject to weight and volume. Some items may be charged at a different rate.
Some orders may incur a customs or import duty charge. We do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances.
For further information, please contact your local customs office.